General Refund Policy
Barring a massive blizzard that would make walking outdoors legally irresponsible due to safety, our tours proceed in all weather, rain or shine as they say. In the event of the aforementioned unsafe weather, tours are rescheduled for another mutually convenient date at no additional charge.
If you cancel the tour more than one week in advance, you receive a full refund. If you cancel from one week to 48 hours in advance, you receive a 50% refund. If you cancel with less than 48 hours notice, you will not be refunded. Checks are due two weeks prior to the tour.
Refunds are given on a case by case basis. Requests must be received within 30 days of the tour. Requests within 60 days may receive the offer of a replacement tour.
Vouchers are good until the day of expiration. All sales are final. No refunds will be given. Requests for extensions of vouchers should be made to the company that issued the vouchers.
Our policy is “History happened in all kinds of weather, too!” This is Washington DC we do not have tornadoes or hurricanes. Unless there is “severe weather” such as thunderstorms, blizzard, etc, our tours go ahead rain or shine, snow or heat. This is Washington DC and we use umbrellas. Bring your own. Dress appropriately. Drink plenty of fluids. Our guides will try going into warm or cool places as the seasons dictate.
Since weather reports are unreliable, we show up willing to go in all kinds of weather. There are really no truly reliable sources for weather except for what we see ourselves and the info we have gathered. If our tour guides feel it is unsafe, they will delay or postpone, but never cancel unless they check with management. If we have to cancel, 100 percent refunds are given or you may reschedule.
If we do cancel, we will try to let you know at least two hours before. In addition, that is why you should give us your cell phone numbers and e-mail addresses.
Tips for your tour guide are always appreciated.